Sea Green Spiral Earrings

Return Policy

At Dragon Tree Jewelry, we want you to be completely satisfied with your purchase. If you are not happy with your handmade jewelry, please review our return policy below:

Returns:

• Eligibility: Returns are accepted within 30 days of the purchase date.
• Condition: Items must be returned in their original condition, unused, and in the original packaging.
• Custom Orders: Custom-made or personalized items are non-refundable and non-exchangeable.

Process:

• Contact Us: Before returning an item, please contact dragontreejewelry@gmail.com to initiate the return process.
• Return Authorization: Once your return is approved, you will receive a Return Authorization Number (RAN). Please include this number with your return.
• Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

Refunds:

• Processing Time: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Refund Method: Approved refunds will be processed to the original method of payment within 7-10 business days.
• Non-Refundable Items: Shipping costs are non-refundable.

Exchanges:

• Eligibility: Exchanges are accepted for items of equal or lesser value within 30 days of purchase. Custom items are not eligible.
• Condition: Items must be returned in their original condition, unused, and in the original packaging.

Contact Us: If you have any questions about our return policy, please contact us at dragontreejewelry@gmail.com

We value your business and are committed to providing you with the highest quality jewelry and service.

Hope this helps! If you need any adjustments, just let me know.

Wire Jewelry Care Instructions

• Avoid Moisture:
  • Keep your jewelry away from water, sweat, and humidity. Remove your pieces before swimming, bathing, or engaging in any activities that might expose them to moisture.
• Storage:
  • Store your wire jewelry in a dry, cool place. Use a jewelry box or pouch to protect them from dust and scratches. If possible, hang necklaces to prevent tangling.
• Cleaning:
  • Gently clean your jewelry with a soft, lint-free cloth. Avoid using harsh chemicals, as they can damage the wire and gemstones. If needed, you can use a mild soap solution and a soft brush, but be sure to dry thoroughly afterward.
• Handling:
  • Handle your wire jewelry with care. Avoid pulling, twisting, or bending the wire excessively, as this can weaken the structure and cause breakage.
• Chemical Exposure:
  • Keep your jewelry away from perfumes, lotions, and hairsprays. Apply these products before putting on your jewelry to prevent tarnishing and damage.
• Regular Maintenance:
  • Check your pieces regularly for any signs of wear and tear. If you notice any loose stones or damaged wire, take your jewelry to a professional for repair.

Following these steps will help ensure that your wire jewelry remains beautiful and durable for years to come. If you have specific materials or stones in your pieces, consider any additional care guidelines that may apply to them.